Legal notice

Service name
FIREWORK ONLINE STORE
Distributor
FIREWORK Co., Ltd.
Name of the person in charge of operation
Daisuke Ito
address
153-0051
Kitakami Building, 2-7-10 Kamimeguro, Meguro-ku, Tokyo
phone number
03-6303-0862
Explanation of charges other than the product price
Shipping charges may apply in addition to the selling price.

Yamato Transport charges
Food products
All over Honshu: Free shipping on purchases of 1,200 yen (tax included) or 20,000 yen (tax included ) for cool flights.
Hokkaido/Kyushu/Okinawa:Cool flights 1,500 yen (tax included) Free shipping on purchases of 20,000 yen (tax included) or more.

Traditional products
All over Honshu:Regular delivery 800 yen (tax included) Free shipping on purchases of 20,000 yen (tax included) or more.
Hokkaido/Kyushu/Okinawa:Regular delivery Free shipping on purchases of 1,200 yen (tax included) or 20,000 yen (tax included) .

* Food and traditional products cannot be bundled. Please place an order and pay the shipping fee for each.
* We do not accept delivery to remote islands.
* Food products will be packed in a special gift box and sent.
* Traditional products may be delivered by the writer.
* Traditional products ordered for 2 or more items may be shipped separately from FIREWORK ONLINE STORE or the writer.
* The end of the year will be the final reception date when the ordered products can be delivered by the end of the year on Saturday, December 26th. We will ship sequentially from 1/7 (Thursday) at the beginning of the year.
About price fluctuations
The amount of spiny lobster is subject to change as it fluctuates depending on the market price.
Delivery time
As a general rule, in-stock items will be shipped within 7 days of receiving your order.
If we cannot deliver it, we will contact you by email.
If you have a desired date and time, please contact us by phone or email.
Payment method

credit card
Paidy Next month payment (convenience store/bank)

The payment deadline is up to 10 days for convenience store payments and bank transfers. In the case of direct debit, it will be deducted on the 12th *.
However, it may be 20th * in January and May.
Depending on the payment method, a fee will be charged for each monthly payment (billing). Customers are responsible for 356 yen (tax included) for convenience store payments and a transfer fee for bank transfers. No payment fee will be charged for direct debit.

Payment Method convenience store Account transfer
(Automatic withdrawal from bank)
Bank transfer
Payment date Until 10th 12th* Until 10th

Commission paid
* Occurs only once a month regardless of the number of times of use

356 yen (tax included) 0 Yen Transfer fees vary depending on the financial institution

* If the financial institution is closed, the next business day

Defective product
As soon as you receive the item, please check that it is the same as your order.
We take all possible precautions to ensure the quality of our products, but if the delivered product is misdelivered, damaged or defective, please contact us.
The antennae and legs of the spiny lobster are pretreated to shape them according to the individual in advance. Some antennae, loose legs, and short ones are not defective.
If the product is misdelivered, damaged or defective, we will refund it. The shipping fee for returned goods will be borne by the editor.
* We do not accept returns or exchanges due to customer's convenience for any reason.
・ When 3 days have passed since the item arrived
・ Once thawed and cooked
・ The product and image are different from what you expected.
・ In case of customer's convenience such as wrong cooking method
* Please note that we are not responsible for accidents such as loss or misdelivery if the item is shipped in a form that does not leave a proof of shipment, such as ordinary mail.
Return deadline
It will be within 3 days after the item arrives.
Return shipping fee
If it is a defective product, we will bear it.
Return method
Please pack all the included ingredients, equipment, etc. and send them to the address below.
address
153-0051
Kitakami Building, 2-7-10 Kamimeguro, Meguro-ku, Tokyo
Phone number 03-6303-0862
* We will check the contents after our products arrive.
If we judge that the return is convenient for the customer, we may not be able to respond to the return.
Inquiries about defective products
Please contact us immediately after the item arrives.
Please note that we cannot accept returns unless the item is defective.
Inquiries Please use the inquiry page .