Refund policy
- Defective product
- As soon as you receive the item, please check that it is the same as your order.
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We take all possible precautions to ensure the quality of our products, but if the delivered product is misdelivered, damaged or defective, please contact us.
- The antennae and legs of the spiny lobster are pretreated to shape them according to the individual in advance. Some antennae, loose legs, and short ones are not defective.
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If the product is misdelivered, damaged or defective, we will refund it. The shipping fee for returned goods will be borne by the editor.
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* We do not accept returns, exchanges, or refunds for any reason.
- ・ When 3 days have passed since the item arrived
- ・ Once thawed and cooked
- ・ The product and image are different from what you expected.
- ・ In case of customer's convenience such as wrong cooking method
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* Please note that we are not responsible for accidents such as loss or misdelivery if the item is shipped in a form that does not leave a proof of shipment, such as ordinary mail.
- Return deadline
- It will be within 3 days after the item arrives.
- Return shipping fee
- If it is a defective product, we will bear it.
- Return method
- Please pack and send all the ingredients, equipment, etc. that were included in the package.
- address
- 153-0051
Kitakami Building, 2-7-10 Kamimeguro, Meguro-ku, Tokyo
- phone number
- 03-6303-0862
- * We will check the contents after our products arrive.
- If we judge that the return is convenient for the customer, we may not be able to respond to the return.
- Inquiries about defective products
- Please contact us immediately after the item arrives.
- Please note that we cannot accept returns unless the item is defective.
- Inquiries Please use the inquiry page .
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